CVE-2025-37097 Overview
A denial of service vulnerability exists in HPE Insight Remote Support (IRS) prior to version 7.15.0.646. This vulnerability allows unauthenticated attackers to remotely disrupt service availability through network-based attacks. The flaw stems from the exposure of dangerous methods or functions (CWE-749), which can be exploited without requiring any form of authentication.
Critical Impact
Unauthenticated remote attackers can cause a denial of service condition in HPE Insight Remote Support, potentially disrupting critical IT infrastructure monitoring and support operations.
Affected Products
- HPE Insight Remote Support versions prior to 7.15.0.646
Discovery Timeline
- July 1, 2025 - CVE-2025-37097 published to NVD
- July 10, 2025 - Last updated in NVD database
Technical Details for CVE-2025-37097
Vulnerability Analysis
This vulnerability in HPE Insight Remote Support involves the exposure of dangerous methods or functions that should not be accessible to unauthenticated users. The flaw can be exploited remotely over the network without any user interaction or special privileges required.
The vulnerability specifically affects the availability of the system. Successful exploitation does not compromise the confidentiality or integrity of data, but can render the service completely unavailable. This is particularly impactful given that HPE Insight Remote Support is designed to provide proactive remote support for HPE infrastructure, meaning a denial of service could prevent critical monitoring and automated support functions.
Root Cause
The vulnerability is classified under CWE-749 (Exposed Dangerous Method or Function). This weakness occurs when the application exposes a method or function that can be misused by attackers. In the context of HPE Insight Remote Support, certain functionality appears to be accessible without proper authentication controls, allowing remote attackers to trigger resource exhaustion or service disruption conditions.
Attack Vector
The attack can be executed remotely over the network. The exploitation requires no authentication credentials, no user interaction, and has low complexity to execute. An attacker with network access to a vulnerable HPE Insight Remote Support installation can exploit this vulnerability to cause a denial of service condition, impacting the availability of the remote support service.
The network-based attack vector combined with no authentication requirements means that any attacker with network visibility to the vulnerable service can potentially exploit this vulnerability.
Detection Methods for CVE-2025-37097
Indicators of Compromise
- Unusual spikes in network traffic targeting HPE Insight Remote Support services
- Service crashes or unexpected restarts of the HPE IRS application
- Resource exhaustion indicators such as high CPU or memory utilization on systems running HPE IRS
- Log entries indicating failed service responses or connection handling errors
Detection Strategies
- Monitor HPE Insight Remote Support service availability and response times for anomalies
- Implement network intrusion detection rules to identify exploitation attempts targeting exposed methods
- Configure alerting on service restarts or crashes of HPE IRS components
- Review application and system logs for patterns consistent with DoS attack behavior
Monitoring Recommendations
- Deploy network monitoring to track connection patterns to HPE Insight Remote Support services
- Implement service health checks that alert on availability degradation
- Monitor system resource utilization (CPU, memory, network) on hosts running HPE IRS
- Enable detailed logging for HPE Insight Remote Support to capture potential exploitation attempts
How to Mitigate CVE-2025-37097
Immediate Actions Required
- Upgrade HPE Insight Remote Support to version 7.15.0.646 or later immediately
- Restrict network access to HPE Insight Remote Support services to trusted networks and IP addresses only
- Implement network segmentation to limit exposure of the vulnerable service
- Enable monitoring and alerting for service availability until patching is complete
Patch Information
HPE has released a security update that addresses this vulnerability. Organizations should upgrade to HPE Insight Remote Support version 7.15.0.646 or later. For detailed patch information and download instructions, refer to the HPE Security Advisory. Additional technical analysis is available in the Tenable Threat Research Report.
Workarounds
- Implement strict network access controls using firewalls to limit access to HPE Insight Remote Support services
- Deploy a Web Application Firewall (WAF) or network-level rate limiting to mitigate potential exploitation attempts
- Consider temporarily disabling the vulnerable service if it is not critical to operations while patching is scheduled
- Use network segmentation to isolate HPE Insight Remote Support from untrusted network segments
Disclaimer: This content was generated using AI. While we strive for accuracy, please verify critical information with official sources.
