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Platform
  • Platform Overview
    • Singularity Platform Welcome to Integrated
      Enterprise Security
    • Singularity XDR Native & Open Protection,
      Detection, and Response
    • XDR Ingestion One Home for All
      Security Data
    • How It Works The Singularity XDR Difference
    • Singularity Marketplace One-Click Integrations to Unlock the Power of XDR
  • Surfaces
    • Endpoint Autonomous Prevention, Detection, and Response
    • Cloud Autonomous Runtime Protection for Workloads
    • Identity Autonomous Identity & Credential Protection
  • Platform Packages
    • Singularity Complete The Standard for Enterprise Cybersecurity
    • Singularity Control Organization-Wide
      Protection and Control
    • Singularity Core Cloud-Native NGAV
    • Package Comparison Our Platform at a Glance
  • Platform Products
    • Singularity Cloud Container, VM, and Server Workload Security
    • Singularity Mobile Mobile Threat Defense
    • Singularity Cloud Data Security AI-Powered Threat Detection
    • Singularity RemoteOps Orchestrate Forensics at Scale
    • Singularity Identity Identity Threat Detection
      and Response
    • Singularity CloudFunnel Cloud-to-Cloud Telemetry Streaming
    • Singularity Ranger AD Active Directory Attack Surface Reduction
    • Singularity BinaryVault Automatic File Sample Collection
    • Singularity Ranger Rogue Asset Discovery
    • Singularity Hologram Deception Protection
Why SentinelOne?
  • Why SentinelOne?
    • Why SentinelOne? Cybersecurity Built
      for What’s Next
    • Our Customers Trusted by the World’s Leading Enterprises
    • Industry Recognition Tested and Proven
      by the Experts
    • About Us The Industry Leader in Autonomous Cybersecurity
  • Compare SentinelOne
    • CrowdStrike Cyber Dependent
      on a Crowd
    • McAfee Pale Performance,
      More Maintenance
    • Microsoft Platform Coverage
      That Compromises
    • Trend Micro The Risk of DevOps Disruption
    • Palo Alto Networks Hard to Deploy,
      Harder to Manage
    • Carbon Black Adapt Only as Quickly
      as Your Block Lists
    • Symantec Security Limited
      to Signatures
  • Verticals
    • Energy
    • Federal Government
    • Finance
    • Healthcare
    • Higher Education
    • K-12 Education
    • Manufacturing
    • Retail
Services
  • Threat Services
    • Vigilance Respond Pro
      MDR + DFIR
      24x7 MDR with Full-Scale Investigation & Response
    • WatchTower Pro
      Threat Hunting
      Dedicated Hunting & Compromise Assessment
    • Vigilance Respond
      MDR
      Dedicated SOC
      Expertise & Analysis
    • WatchTower
      Threat Hunting
      Hunting for Emerging Threat Campaigns
    Services Overview
  • Support, Deployment, & Health
    • Technical Account Management Customer Success with Personalized Service
    • SentinelOne GO Guided Onboarding & Deployment Advisory
    • SentinelOne University Live and On-Demand Training
    • Support Services Tiered Support Options for Every Organization
    • SentinelOne Community Community Login
Partners
  • Our Network
    • Singularity Marketplace Extend the Power
      of S1 Technology
    • Cyber Risk
      Partners
      Enlist Pro Response
      and Advisory Teams
    • Technology Alliances Integrated, Enterprise-Scale Solutions
    • SentinelOne for AWS Hosted in AWS Regions Around the World
    • Channel Partners Deliver the Right
      Solutions, Together
    Program Overview
Resources
  • Resource Center
    • Case Studies
    • Data Sheets
    • eBooks
    • Reports
    • Videos
    • Webinars
    • White Papers
    View All Resources
  • Blog
    • Cyber Response
    • Feature Spotlight
    • For CISO/CIO
    • From the Front Lines
    • Identity
    • Cloud
    • macOS
    • SentinelOne Blog
    Blog
  • Tech Resources
    • SentinelLABS
    • Ransomware Anthology
    • Cybersecurity 101
About
  • About SentinelOne
    • About SentinelOne The Industry Leader in Cybersecurity
    • Investor Relations Financial Information & Events
    • SentinelLABS Threat Research for
      the Modern Threat Hunter
    • Careers The Latest Job Opportunities
    • Press & News Company Announcements
    • Cybersecurity Blog The Latest Cybersecurity Threats, News, & More
    • F1 Racing SentinelOne &
      Aston Martin F1 Team
    • FAQ Get Answers to Our Most Frequently Asked Questions
    • DataSet The Live Data Platform
    • S Foundation Securing a Safer Future for All
    • S Ventures Investing in the Next Generation
      of Security and Data
    • Brand SentinelOne Brand Guidelines
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Get a Demo
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Platform
  • Platform Overview
    • Singularity Platform Welcome to Integrated
      Enterprise Security
    • Singularity XDR Native & Open Protection,
      Detection, and Response
    • XDR Ingestion One Home for All
      Security Data
    • How It Works The Singularity XDR Difference
    • Singularity Marketplace One-Click Integrations to Unlock the Power of XDR
  • Surfaces
    • Endpoint Autonomous Prevention, Detection, and Response
    • Cloud Autonomous Runtime Protection for Workloads
    • Identity Autonomous Identity & Credential Protection
  • Platform Packages
    • Singularity Complete The Standard for Enterprise Cybersecurity
    • Singularity Control Organization-Wide
      Protection and Control
    • Singularity Core Cloud-Native NGAV
    • Package Comparison Our Platform at a Glance
  • Platform Products
    • Singularity Cloud Container, VM, and Server Workload Security
    • Singularity Mobile Mobile Threat Defense
    • Singularity Cloud Data Security AI-Powered Threat Detection
    • Singularity RemoteOps Orchestrate Forensics at Scale
    • Singularity Identity Identity Threat Detection
      and Response
    • Singularity CloudFunnel Cloud-to-Cloud Telemetry Streaming
    • Singularity Ranger AD Active Directory Attack Surface Reduction
    • Singularity BinaryVault Automatic File Sample Collection
    • Singularity Ranger Rogue Asset Discovery
    • Singularity Hologram Deception Protection
Why SentinelOne?
  • Why SentinelOne?
    • Why SentinelOne? Cybersecurity Built
      for What’s Next
    • Our Customers Trusted by the World’s Leading Enterprises
    • Industry Recognition Tested and Proven
      by the Experts
    • About Us The Industry Leader in Autonomous Cybersecurity
  • Compare SentinelOne
    • CrowdStrike Cyber Dependent
      on a Crowd
    • McAfee Pale Performance,
      More Maintenance
    • Microsoft Platform Coverage
      That Compromises
    • Trend Micro The Risk of DevOps Disruption
    • Palo Alto Networks Hard to Deploy,
      Harder to Manage
    • Carbon Black Adapt Only as Quickly
      as Your Block Lists
    • Symantec Security Limited
      to Signatures
  • Verticals
    • Energy
    • Federal Government
    • Finance
    • Healthcare
    • Higher Education
    • K-12 Education
    • Manufacturing
    • Retail
Services
  • Threat Services
    • Vigilance Respond Pro
      MDR + DFIR
      24x7 MDR with Full-Scale Investigation & Response
    • WatchTower Pro
      Threat Hunting
      Dedicated Hunting & Compromise Assessment
    • Vigilance Respond
      MDR
      Dedicated SOC
      Expertise & Analysis
    • WatchTower
      Threat Hunting
      Hunting for Emerging Threat Campaigns
    Services Overview
  • Support, Deployment, & Health
    • Technical Account Management Customer Success with Personalized Service
    • SentinelOne GO Guided Onboarding & Deployment Advisory
    • SentinelOne University Live and On-Demand Training
    • Support Services Tiered Support Options for Every Organization
    • SentinelOne Community Community Login
Partners
  • Our Network
    • Singularity Marketplace Extend the Power
      of S1 Technology
    • Cyber Risk
      Partners
      Enlist Pro Response
      and Advisory Teams
    • Technology Alliances Integrated, Enterprise-Scale Solutions
    • SentinelOne for AWS Hosted in AWS Regions Around the World
    • Channel Partners Deliver the Right
      Solutions, Together
    Program Overview
Resources
  • Resource Center
    • Case Studies
    • Data Sheets
    • eBooks
    • Reports
    • Videos
    • Webinars
    • White Papers
    View All Resources
  • Blog
    • Cyber Response
    • Feature Spotlight
    • For CISO/CIO
    • From the Front Lines
    • Identity
    • Cloud
    • macOS
    • SentinelOne Blog
    Blog
  • Tech Resources
    • SentinelLABS
    • Ransomware Anthology
    • Cybersecurity 101
About
  • About SentinelOne
    • About SentinelOne The Industry Leader in Cybersecurity
    • Investor Relations Financial Information & Events
    • SentinelLABS Threat Research for
      the Modern Threat Hunter
    • Careers The Latest Job Opportunities
    • Press & News Company Announcements
    • Cybersecurity Blog The Latest Cybersecurity Threats, News, & More
    • F1 Racing SentinelOne &
      Aston Martin F1 Team
    • FAQ Get Answers to Our Most Frequently Asked Questions
    • DataSet The Live Data Platform
    • S Foundation Securing a Safer Future for All
    • S Ventures Investing in the Next Generation
      of Security and Data
    • Brand SentinelOne Brand Guidelines
Get a Demo
  • 1-855-868-3733
  • Contact
  • Cybersecurity Blog
Experiencing a Breach?
  • 1-855-868-3733
  • Contact
  • Cybersecurity Blog

Support Options

For Every Organization
Get Help Now Cta Left Left Purple

Protecting You
from Disruption
& Downtime

When things don’t go according to plan, the global SentinelOne Support team is ready to provide guidance and timely resolutions. That way, you can get back up to speed without the downtime and risk exposure.

 

While all customers have access to our flexible support channels with Standard Support, we also offer Enterprise Support, Enterprise Pro Support, and Designated Technical Account Management (TAM) to respond to the unique needs of every organization, from SMBs to Fortune 10 enterprises across the globe.

A Proactive Approach to Customer Health

Don’t wait until tech trouble becomes a business blocker to take action. As part of our Enterprise Pro Support level, customers can monitor their agent and management health 24/7, receive daily diagnostic reports with impacted devices and clear remediation steps, and have tickets created automatically when high-severity issues are identified. This lets you stay ahead of potential performance issues before they impact your business.

Our Support Promise

Customers are our #1, and that’s more than a motto for us. We exist to provide world class service, and make our customers more successful and secure.

Trusted by Thousands Worldwide

Hear why our customers recommend and rely on SentinelOne

Gartner Peer Insights 2023

SentinelOne smokes the competition. By far the most superior EDR platform I have seen or worked with in my 14+ years in cyber security.

Sr. Director, Cybersecurity
Retail
1B-3B USD

Gartner Peer Insights 2023

Great technical solution,
excellent support and
service, continuous
evolution.

Global CISO
Media
1B-3B USD

Gartner Peer Insights 2023

SentinelOne believes in their product and that is clear in the delivery in the solution.

Head of Security Operations
Manufacturing
30B+ USD

Singularity Marketplace Datasheet Global Support

Want to Learn Which Technical Support Option Is for You?

Download the Datasheet Cta Left Left Purple

Purpose Built to Prevent Tomorrow’s Threats.

Today.

Your most sensitive data lives on the endpoint and in the cloud. Protect what matters most from cyberattacks. Fortify the edges of your network with realtime autonomous protection.
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+1-855-868-3733

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