When things don’t go according to plan, the global SentinelOne Support team is ready to provide guidance and timely resolutions. That way, you can get back up to speed without the downtime and risk exposure.
While all customers have access to our flexible support channels with Standard Support, we also offer Enterprise Support, Enterprise Pro Support, and Designated Technical Account Management (TAM) to respond to the unique needs of every organization, from SMBs to Fortune 10 enterprises across the globe.
A Proactive Approach to Customer Health
Don’t wait until tech trouble becomes a business blocker to take action. As part of our Enterprise Pro Support level, customers can monitor their agent and management health 24/7, receive daily diagnostic reports with impacted devices and clear remediation steps, and have tickets created automatically when high-severity issues are identified. This lets you stay ahead of potential performance issues before they impact your business.
Our Support Promise
Customers are our #1, and that’s more than a motto for us. We exist to provide world class service, and make our customers more successful and secure.