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Experiencing a Breach?

Services & Support

At a Glance

SentinelOne offers a breadth of services to set you up for success at every step, augment your security operations with expert help, and get support when and where you need it.
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Managed Detection, Hunting, & Response Services

WatchTower WHT

24/7/365 Behavioral threat hunting, driven by threat intelligence

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WatchTowerPro Stacked WHT PURP

Comprehensive, custom threat hunting and compromise assessment

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Vigilance Respond

24/7 MDR with rapid investigation and response to all threats in your environment

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Vigilance Respond Pro

24/7 MDR with full-scale digital forensics and incident response

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Support & Training Offering

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SentinelOne
GO

90-day guided onboarding and deployment advisory service to get started

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Support
Services

Multi-channel support based on your organization’s unique needs

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Management WHT LFT 250x82

Technical Account Management

Enterprise-grade support, personalized reporting, and advocacy

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SentinelOne University

Live, on-demand, and on-site training for the Singularity Platform

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Levels of
Service

THREAT HUNTING & RESPONSE

Emerging Threat Detection for APTs, Atomic IOCs, Cyber Crime, and Zero-Days
Alerting & Remediation Guidance for Emerging Threats
Access to WatchTower Monthly Hunting & Intelligence Digest - TLP: Amber Edition and Flash Reports
Unlimited Access to Hunting Library of Pre-Built Queries
Compromise Assessments
Assigned Threat Hunter
Customized Threat Hunting and Tailored Recommendations
24x7x365 MDR Services, Including Threat Investigation and Response
FedRAMP Moderate Support
Ongoing Customer Engagement & Reporting
Digital Forensics Investigation & Malware Analysis
Proactive Services for Remaining IR Retainer Hours
WatchTower WHT

WatchTowerPro Stacked WHT

WatchTower Included

Vigilance Respond

WatchTower Included

Vigilance Pro

WatchTower Included


DEPLOYMENT & ONGOING HEALTH

Best-Practice Deployment Assistance

SUPPORT SERVICES

In-Product Resource Center
Support Portal Access
Technical Support by Phone, Web, Email
Coverage SLA
Follow-the-Sun for Sev-1 and Sev-2
Designated Technical Account Manager
Proactive Health Monitoring & Ticket Creation
SentinelOne Go

Support Services Standard

Support Services Enterprise

Support Services Enterprise Pro


Optional with GO or TAM
Optional with GO or TAM


Sev-1
5 x 9 Business Week
24 x 7 x 365
24 x 7 x 365
Optional
Optional

LIVE & ON-DEMAND TRAINING

Live Training (Virtual, On-Site)
On-Demand Training
Private On-Site Training
Course Certifications
Sentinelone University


Meet the Team

Global Support and Services

Sharon Headshot
Sharon Elmashaly

VP, Technical Support
TLV, Israel

✓ Technical Support
✓ Technical Account Management
✓ IR Partners

Jack Daniel Headshot
Jack Daniel

Director, Customer Success
NH, USA

✓ Customer Journey
✓ Professional Services
✓ Escalation Management

B Hussey Headshot 1
Brian Hussey

VP, Threat Hunting & DFIR,
CO, USA

✓ Vigilance DFIR
✓ WatchTower

Warwick
WARWICK WEBB

VP, Managed Detection and Response
VA, USA

✓ Vigilance MDR

Related Resources

Data sheet

Vigilance Respond

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Data sheet

Vigilance MDR Escalation Process

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Data sheet

Global Support Services

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Data sheet

SentinelOne
Go

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Purpose Built to Prevent Tomorrow’s Threats.

Today.

Your most sensitive data lives on the endpoint and in the cloud. Protect what matters most from cyberattacks. Fortify the edges of your network with realtime autonomous protection.
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