Services & Support
At a Glance
Managed Detection, Hunting, & Response Services
24/7/365 Behavioral threat hunting, driven by threat intelligence
Comprehensive, custom threat hunting and compromise assessment
24/7 MDR with rapid investigation and response to all threats in your environment
24/7 MDR with full-scale digital forensics and incident response
Support & Training Offering
SentinelOne
GO
90-day guided onboarding and deployment advisory service to get started
Support
Services
Multi-channel support based on your organization’s unique needs
Technical Account Management
Enterprise-grade support, personalized reporting, and advocacy
SentinelOne University
Live, on-demand, and on-site training for the Singularity Platform
Levels of
Service
WatchTower Included
Meet the Team
Global Support and Services
Sharon Elmashaly
VP, Technical Support
TLV, Israel
✓ Technical Support
✓ Technical Account Management
✓ IR Partners
Jack Daniel
Director, Customer Success
NH, USA
✓ Customer Journey
✓ Professional Services
✓ Escalation Management
Brian Hussey
VP, Threat Hunting & DFIR,
CO, USA
✓ Vigilance DFIR
✓ WatchTower
WARWICK WEBB
VP, Managed Detection and Response
VA, USA
✓ Vigilance MDR