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Platform
  • Platform Overview
    • Singularity Platform Welcome to Integrated
      Enterprise Security
    • Singularity XDR Native & Open Protection,
      Detection, and Response
    • XDR Ingestion One Home for All
      Security Data
    • How It Works The Singularity XDR Difference
    • Singularity Marketplace One-Click Integrations to Unlock the Power of XDR
  • Surfaces
    • Endpoint Autonomous Prevention, Detection, and Response
    • Cloud Autonomous Runtime Protection for Workloads
    • Identity Autonomous Identity & Credential Protection
  • Platform Packages
    • Singularity Complete The Standard for Enterprise Cybersecurity
    • Singularity Control Organization-Wide
      Protection and Control
    • Singularity Core Cloud-Native NGAV
    • Package Comparison Our Platform at a Glance
  • Platform Products
    • Singularity Cloud Container, VM, and Server Workload Security
    • Singularity Mobile Mobile Threat Defense
    • Singularity Cloud Data Security AI-Powered Threat Detection
    • Singularity RemoteOps Orchestrate Forensics at Scale
    • Singularity Identity Identity Threat Detection
      and Response
    • Singularity CloudFunnel Cloud-to-Cloud Telemetry Streaming
    • Singularity Ranger AD Active Directory Attack Surface Reduction
    • Singularity BinaryVault Automatic File Sample Collection
    • Singularity Ranger Rogue Asset Discovery
    • Singularity Hologram Deception Protection
Why SentinelOne?
  • Why SentinelOne?
    • Why SentinelOne? Cybersecurity Built
      for What’s Next
    • Our Customers Trusted by the World’s Leading Enterprises
    • Industry Recognition Tested and Proven
      by the Experts
    • About Us The Industry Leader in Autonomous Cybersecurity
  • Compare SentinelOne
    • CrowdStrike Cyber Dependent
      on a Crowd
    • McAfee Pale Performance,
      More Maintenance
    • Microsoft Platform Coverage
      That Compromises
    • Trend Micro The Risk of DevOps Disruption
    • Palo Alto Networks Hard to Deploy,
      Harder to Manage
    • Carbon Black Adapt Only as Quickly
      as Your Block Lists
    • Symantec Security Limited
      to Signatures
  • Verticals
    • Energy
    • Federal Government
    • Finance
    • Healthcare
    • Higher Education
    • K-12 Education
    • Manufacturing
    • Retail
Services
  • Threat Services
    • Vigilance Respond Pro
      MDR + DFIR
      24x7 MDR with Full-Scale Investigation & Response
    • WatchTower Pro
      Threat Hunting
      Dedicated Hunting & Compromise Assessment
    • Vigilance Respond
      MDR
      Dedicated SOC
      Expertise & Analysis
    • WatchTower
      Threat Hunting
      Hunting for Emerging Threat Campaigns
    Services Overview
  • Support, Deployment, & Health
    • Technical Account Management Customer Success with Personalized Service
    • SentinelOne GO Guided Onboarding & Deployment Advisory
    • SentinelOne University Live and On-Demand Training
    • Support Services Tiered Support Options for Every Organization
    • SentinelOne Community Community Login
Partners
  • Our Network
    • Singularity Marketplace Extend the Power
      of S1 Technology
    • Cyber Risk
      Partners
      Enlist Pro Response
      and Advisory Teams
    • Technology Alliances Integrated, Enterprise-Scale Solutions
    • SentinelOne for AWS Hosted in AWS Regions Around the World
    • Channel Partners Deliver the Right
      Solutions, Together
    Program Overview
Resources
  • Resource Center
    • Case Studies
    • Data Sheets
    • eBooks
    • Reports
    • Videos
    • Webinars
    • White Papers
    View All Resources
  • Blog
    • Cyber Response
    • Feature Spotlight
    • For CISO/CIO
    • From the Front Lines
    • Identity
    • Cloud
    • macOS
    • SentinelOne Blog
    Blog
  • Tech Resources
    • SentinelLABS
    • Ransomware Anthology
    • Cybersecurity 101
About
  • About SentinelOne
    • About SentinelOne The Industry Leader in Cybersecurity
    • Investor Relations Financial Information & Events
    • SentinelLABS Threat Research for
      the Modern Threat Hunter
    • Careers The Latest Job Opportunities
    • Press & News Company Announcements
    • Cybersecurity Blog The Latest Cybersecurity Threats, News, & More
    • F1 Racing SentinelOne &
      Aston Martin F1 Team
    • FAQ Get Answers to Our Most Frequently Asked Questions
    • DataSet The Live Data Platform
    • S Foundation Securing a Safer Future for All
    • S Ventures Investing in the Next Generation
      of Security and Data
    • Brand SentinelOne Brand Guidelines
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Get a Demo
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Platform
  • Platform Overview
    • Singularity Platform Welcome to Integrated
      Enterprise Security
    • Singularity XDR Native & Open Protection,
      Detection, and Response
    • XDR Ingestion One Home for All
      Security Data
    • How It Works The Singularity XDR Difference
    • Singularity Marketplace One-Click Integrations to Unlock the Power of XDR
  • Surfaces
    • Endpoint Autonomous Prevention, Detection, and Response
    • Cloud Autonomous Runtime Protection for Workloads
    • Identity Autonomous Identity & Credential Protection
  • Platform Packages
    • Singularity Complete The Standard for Enterprise Cybersecurity
    • Singularity Control Organization-Wide
      Protection and Control
    • Singularity Core Cloud-Native NGAV
    • Package Comparison Our Platform at a Glance
  • Platform Products
    • Singularity Cloud Container, VM, and Server Workload Security
    • Singularity Mobile Mobile Threat Defense
    • Singularity Cloud Data Security AI-Powered Threat Detection
    • Singularity RemoteOps Orchestrate Forensics at Scale
    • Singularity Identity Identity Threat Detection
      and Response
    • Singularity CloudFunnel Cloud-to-Cloud Telemetry Streaming
    • Singularity Ranger AD Active Directory Attack Surface Reduction
    • Singularity BinaryVault Automatic File Sample Collection
    • Singularity Ranger Rogue Asset Discovery
    • Singularity Hologram Deception Protection
Why SentinelOne?
  • Why SentinelOne?
    • Why SentinelOne? Cybersecurity Built
      for What’s Next
    • Our Customers Trusted by the World’s Leading Enterprises
    • Industry Recognition Tested and Proven
      by the Experts
    • About Us The Industry Leader in Autonomous Cybersecurity
  • Compare SentinelOne
    • CrowdStrike Cyber Dependent
      on a Crowd
    • McAfee Pale Performance,
      More Maintenance
    • Microsoft Platform Coverage
      That Compromises
    • Trend Micro The Risk of DevOps Disruption
    • Palo Alto Networks Hard to Deploy,
      Harder to Manage
    • Carbon Black Adapt Only as Quickly
      as Your Block Lists
    • Symantec Security Limited
      to Signatures
  • Verticals
    • Energy
    • Federal Government
    • Finance
    • Healthcare
    • Higher Education
    • K-12 Education
    • Manufacturing
    • Retail
Services
  • Threat Services
    • Vigilance Respond Pro
      MDR + DFIR
      24x7 MDR with Full-Scale Investigation & Response
    • WatchTower Pro
      Threat Hunting
      Dedicated Hunting & Compromise Assessment
    • Vigilance Respond
      MDR
      Dedicated SOC
      Expertise & Analysis
    • WatchTower
      Threat Hunting
      Hunting for Emerging Threat Campaigns
    Services Overview
  • Support, Deployment, & Health
    • Technical Account Management Customer Success with Personalized Service
    • SentinelOne GO Guided Onboarding & Deployment Advisory
    • SentinelOne University Live and On-Demand Training
    • Support Services Tiered Support Options for Every Organization
    • SentinelOne Community Community Login
Partners
  • Our Network
    • Singularity Marketplace Extend the Power
      of S1 Technology
    • Cyber Risk
      Partners
      Enlist Pro Response
      and Advisory Teams
    • Technology Alliances Integrated, Enterprise-Scale Solutions
    • SentinelOne for AWS Hosted in AWS Regions Around the World
    • Channel Partners Deliver the Right
      Solutions, Together
    Program Overview
Resources
  • Resource Center
    • Case Studies
    • Data Sheets
    • eBooks
    • Reports
    • Videos
    • Webinars
    • White Papers
    View All Resources
  • Blog
    • Cyber Response
    • Feature Spotlight
    • For CISO/CIO
    • From the Front Lines
    • Identity
    • Cloud
    • macOS
    • SentinelOne Blog
    Blog
  • Tech Resources
    • SentinelLABS
    • Ransomware Anthology
    • Cybersecurity 101
About
  • About SentinelOne
    • About SentinelOne The Industry Leader in Cybersecurity
    • Investor Relations Financial Information & Events
    • SentinelLABS Threat Research for
      the Modern Threat Hunter
    • Careers The Latest Job Opportunities
    • Press & News Company Announcements
    • Cybersecurity Blog The Latest Cybersecurity Threats, News, & More
    • F1 Racing SentinelOne &
      Aston Martin F1 Team
    • FAQ Get Answers to Our Most Frequently Asked Questions
    • DataSet The Live Data Platform
    • S Foundation Securing a Safer Future for All
    • S Ventures Investing in the Next Generation
      of Security and Data
    • Brand SentinelOne Brand Guidelines
Get a Demo
  • 1-855-868-3733
  • Contact
  • Cybersecurity Blog
Experiencing a Breach?
  • 1-855-868-3733
  • Contact
  • Cybersecurity Blog

Services & Support

At a Glance

SentinelOne offers a breadth of services to set you up for success at every step, augment your security operations with expert help, and get support when and where you need it.
Get Help Now Cta Left Left Purple

Managed Detection, Hunting, & Response Services

WatchTower WHT

24/7/365 Behavioral threat hunting, driven by threat intelligence

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WatchTowerPro Stacked WHT PURP

Comprehensive, custom threat hunting and compromise assessment

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Vigilance Respond

24/7 MDR with rapid investigation and response to all threats in your environment

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Vigilance Respond Pro

24/7 MDR with full-scale digital forensics and incident response

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Support & Training Offering

Ease Of Use  WHT LFT 250x82 1

SentinelOne
GO

90-day guided onboarding and deployment advisory service to get started

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Support  WHT LFT 250x82

Support
Services

Multi-channel support based on your organization’s unique needs

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Management  WHT LFT 250x82

Technical Account Management

Enterprise-grade support, personalized reporting, and advocacy

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University WHT LFT 250x82

SentinelOne University

Live, on-demand, and on-site training for the Singularity Platform

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Levels of
Service

THREAT HUNTING & RESPONSE

Emerging Threat Detection for APTs, Atomic IOCs, Cyber Crime, and Zero-Days
Alerting & Remediation Guidance for Emerging Threats
Access to WatchTower Monthly Hunting & Intelligence Digest - TLP: Amber Edition and Flash Reports
Unlimited Access to Hunting Library of Pre-Built Queries
Compromise Assessments
Assigned Threat Hunter
Customized Threat Hunting and Tailored Recommendations
24x7x365 MDR Services, Including Threat Investigation and Response
FedRAMP Moderate Support
Ongoing Customer Engagement & Reporting
Digital Forensics Investigation & Malware Analysis
Proactive Services for Remaining IR Retainer Hours
WatchTower WHT

WatchTowerPro Stacked WHT

WatchTower Included

Vigilance Respond

WatchTower Included

Vigilance Pro

WatchTower Included


DEPLOYMENT & ONGOING HEALTH

Best-Practice Deployment Assistance

SUPPORT SERVICES

In-Product Resource Center
Support Portal Access
Technical Support by Phone, Web, Email
Coverage SLA
Follow-the-Sun for Sev-1 and Sev-2
Designated Technical Account Manager
Proactive Health Monitoring & Ticket Creation
SentinelOne Go

Support Services Standard

Support Services Enterprise

Support Services Enterprise Pro


Optional with GO or TAM
Optional with GO or TAM


Sev-1
5 x 9 Business Week
24 x 7 x 365
24 x 7 x 365
Optional
Optional

LIVE & ON-DEMAND TRAINING

Live Training (Virtual, On-Site)
On-Demand Training
Private On-Site Training
Course Certifications
Sentinelone University


Meet the Team

Global Support and Services

Sharon Headshot
Sharon Elmashaly

VP, Technical Support
TLV, Israel

✓ Technical Support
✓ Technical Account Management
✓ IR Partners

Jack Daniel Headshot
Jack Daniel

Director, Customer Success
NH, USA

✓ Customer Journey
✓ Professional Services
✓ Escalation Management

B Hussey Headshot 1
Brian Hussey

VP, Threat Hunting & DFIR,
CO, USA

✓ Vigilance DFIR
✓ WatchTower

Warwick
WARWICK WEBB

VP, Managed Detection and Response
VA, USA

✓ Vigilance MDR

Related Resources

Data sheet

Vigilance Respond

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Data sheet

Vigilance MDR Escalation Process

Learn More Cta Left Left White
Data sheet

Global Support Services

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Data sheet

SentinelOne
Go

Learn More Cta Left Left White

Purpose Built to Prevent Tomorrow’s Threats.

Today.

Your most sensitive data lives on the endpoint and in the cloud. Protect what matters most from cyberattacks. Fortify the edges of your network with realtime autonomous protection.
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