Services & Support
At a Glance
SentinelOne offers a breadth of services to set you up for success at every step, augment your security operations with expert help, and get support when and where you need it.
Support & Training Offering
SentinelOne
Readiness
Subscription-based deployment & upgrade assistance with ongoing health checks
Support
Services
Multi-channel support based on your organization’s unique needs
Technical Account Management
Enterprise-grade support, personalized reporting, and advocacy
SentinelOne University
Live, on-demand, and on-site training for the Singularity Platform
Threat Hunting & Response Services
Intelligence-driven hunting for emerging and APT threats
Day-to-day MDR SOC augmentation, threat triage, and resolution
Premium MDR with full-scale digital forensics and incident response
Levels of
Service
Intelligence-Based Hunting with Global Dataset
Notification and Bulletin Alerts for Emergent & APT Threats
Incident-Based Threat Hunting
Operationalized Threat Triage & Response
Ongoing Customer Engagement & Reporting
Cadence Meetings
Digital Forensics & Incident Response
Security Assessment
WatchTower Included
WatchTower Included
On-Demand
Quarterly
Quarterly
Best-Practice Deployment Assistance
Agent Upgrade Assistance
Quarterly ONEscore Estate Health Checks
In-Product Resource Center
Support Portal Access
Technical Support by Phone, Web, Email
Coverage SLA
Follow-the-Sun for Sev-1 and Sev-2
Designated Technical Account Manager
Personalized Service & Ticket Handling
Sev-1
5 x 9 Business Week
24 x 7 x 365
24 x 7 x 365
Live Training (Virtual, On-Site)
On-Demand Training
Private On-Site Training
Course Certifications
Purpose Built to Prevent Tomorrow’s Threats.
Today.
Your most sensitive data lives on the endpoint and in the cloud. Protect what matters most from cyberattacks. Fortify every edge of the network with realtime autonomous protection.
