Services & Support
At a Glance
SentinelOne offers a breadth of services to set you up for success at every step, augment your security operations with expert help, and get support when and where you need it.
Threat Hunting & Response Services
Active campaign hunting for APT, cyber crime, and new techniques
Comprehensive threat hunting and compromise assessment
MDR SOC augmentation, threat triage, and resolution
Premium MDR with full-scale digital forensics and incident response
Support & Training Offering
SentinelOne
Readiness
Subscription-based deployment & upgrade assistance with ongoing health checks
Support
Services
Multi-channel support based on your organization’s unique needs
Technical Account Management
Enterprise-grade support, personalized reporting, and advocacy
SentinelOne University
Live, on-demand, and on-site training for the Singularity Platform
Levels of
Service
Active Campaign Hunting for APT & Cyber Crime
Alerting & Remediation Guidance for Emerging Threats
Access to Monthly Hunting & Intelligence Digest - TLP: Amber Edition
Customized Threat Hunting for All Current & Historical Threats
Unlimited Access to Signal Hunting Library of Pre-Built Queries
Incident-Based Triage and Hunting
Ongoing Customer Engagement & Reporting
Security Assessment
24x7x365 Monitoring, Triage, and Response
Cadence Meetings
Digital Forensics Investigation & Malware Analysis
WatchTower Included
WatchTower Included
WatchTower Included
Quarterly
On-Demand
Quarterly
Best-Practice Deployment Assistance
Agent Upgrade Assistance
Quarterly ONEscore Estate Health Checks
In-Product Resource Center
Support Portal Access
Technical Support by Phone, Web, Email
Coverage SLA
Follow-the-Sun for Sev-1 and Sev-2
Designated Technical Account Manager
Personalized Service & Ticket Handling
Sev-1
5 x 9 Business Week
24 x 7 x 365
24 x 7 x 365
Live Training (Virtual, On-Site)
On-Demand Training
Private On-Site Training
Course Certifications
