Services & Support
At a Glance
Threat Hunting & Response Services
Active campaign hunting for APT, cyber crime, and new techniques
Comprehensive threat hunting and compromise assessment
MDR SOC augmentation, threat triage, and resolution
Premium MDR with full-scale digital forensics and incident response
Support & Training Offering
SentinelOne
GO
90-day guided onboarding and deployment advisory service to get started
Support
Services
Multi-channel support based on your organization’s unique needs
Technical Account Management
Enterprise-grade support, personalized reporting, and advocacy
SentinelOne University
Live, on-demand, and on-site training for the Singularity Platform
Levels of
Service
WatchTower Included
WatchTower Included
WatchTower Included
Meet the Team
Global Support and Services
Sharon Elmashaly
VP, Technical Support
TLV, Israel
✓ Technical Support
✓ Technical Account Management
✓ IR Partners
Jack Daniel
Director, Customer Success
NH, USA
✓ Customer Journey
✓ Professional Services
✓ Escalation Management
Brian Hussey
VP, Threat Response
CO, USA
✓ Vigilance MDR
✓ Vigilance DFIR
✓ WatchTower
