Services & Support
At a Glance
SentinelOne offers a breadth of services to set you up for success at every step, augment your security operations with expert help, and get support when and where you need it.
Support & Training Offering
Threat Hunting & Response Services
Levels of
Service
Intelligence-Based Hunting with Global Dataset
Notification and Bulletin Alerts for Emergent & APT Threats
Incident-Based Threat Hunting
Operationalized Threat Triage & Response
Ongoing Customer Engagement & Reporting
Cadence Meetings
Digital Forensics & Incident Response
Security Assessment
WatchTower Included
WatchTower Included
On-Demand
Quarterly
Quarterly
Best-Practice Deployment Assistance
Agent Upgrade Assistance
Quarterly ONEscore Estate Health Checks
In-Product Resource Center
Support Portal Access
Technical Support by Phone, Web, Email
Coverage SLA
Follow-the-Sun for Sev-1 and Sev-2
Designated Technical Account Manager
Personalized Service & Ticket Handling
Sev-1
5 x 9 Business Week
24 x 7 x 365
24 x 7 x 365
Live Training (Virtual, On-Site)
On-Demand Training
Private On-Site Training
Course Certifications
Purpose Built to Prevent Tomorrow’s Threats.
Today.
Your most sensitive data lives on the endpoint and in the cloud. Protect what matters most from cyberattacks. Fortify every edge of the network with realtime autonomous protection.