White-Glove
Your SentinelOne Experience
Technical Account Management (TAM) augments your Enterprise Support service with a designated contact and advocate at SentinelOne. Your Technical Account Manager develops an intimate understanding of your unique environment and security goals, allowing them to better set you up for long term success and optimize product experience.
- Count on a single trusted contact for your support ticket handling and issue escalation
- Receive ongoing guidance related to deployment, agent upgrades, and best practices
- Better understand your program performance with regular health checks and reviews
Service That
Grows with Your Organization
With TAM, you can ensure the ongoing evolution of your endpoint security program through a regular cadence of health checks and consultations.
- Frequent ticket resolutions and sync calls
- Ongoing knowledge transfer and reporting for trends and improvement opportunities
- Annual business reviews and enterprise-scale recommendations
Go Beyond Traditional Tech Support
Learn how TAM can bring even more value to your end-to-end customer experience.
Proactive Deployment Help
Set up your SentinelOne products based on best practices and the unique needs of your organization.
Tailored Guidance & Service
Rely on your TAM to provide solutions and recommendations in the specific context of your business.
Quarterly Health Checks
Gauge your product performance and progress, then adjust course with tailored recommendations.
In-Product Optimisation
Better understand how capabilities available in the Singularity platform can solve for your challenges and achieve program goals.
Personalized Ticket Handling
Create a communication channel with our Product, Service, and Engineering teams for potential issues and additional feedback.
Internal Advocacy
Create a communication channel with our Product, Service, and Engineering teams for potential issues and additional feedback.
Choose Your Service Level
Dedicated to Your Success
Our commitment to service & partnership has helped us become the highest-rated EDR solution in Gartner Peer Insights' Voice of the Customer report.
Global Director, Endpoint Security
30B+ USD
A new model of support and customer service for cybersecurity.
CISO
30B+ USD
Putting the customer back into “customer service.”
Global CISO
1B-3B USD
A superb EPP/EDR agent and a good security partner!
