Data Protection Addendum
SENTINELONE DATA PROTECTION ADDENDUM
This Data Protection Addendum ("Addendum") forms a part of the SentinelOne Terms of Service ("Agreement") between SentinelOne, Inc. and its Affiliates ("SentinelOne") and the Customer who is purchasing from SentinelOne through the AWS Marketplace, including any of its Affiliates established and/or doing business in the EEA or United Kingdom (collectively, "Customer"). As applicable, this Addendum details the manner in which SentinelOne will process Personal Data on behalf of Customer in connection with providing the Solutions to Customer in the EEA (as defined below) or the United Kingdom pursuant to the Agreement.
Terms defined in this Addendum shall have the meanings set forth in this Addendum. Capitalized terms not otherwise defined herein shall have the meaning given to them in the Agreement. Except as modified below, the terms of the Agreement shall remain in full force and effect.
In consideration of the mutual obligations set out herein, the parties hereby agree that the terms and conditions set out below shall be added as an Addendum to the Agreement. Except where the context requires otherwise, references in this Addendum to the Agreement are to the Agreement as amended by, and including, this Addendum.
1.1 In this Addendum, the following terms shall have the meanings set out below and cognate terms shall be construed accordingly:
1.1.1 "Applicable Laws" means (a) European Union or Member State laws with respect to any Customer Personal Data in respect of which Customer is subject to EU Data Protection Laws; and (b) any other applicable law with respect to any Customer Personal Data in respect of which Customer is subject to any other Data Protection Laws;
1.1.2 “Affiliate" means an entity that owns or controls, is owned or controlled by or is or under common control or ownership with a party herein, where control is defined as the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of an entity, whether through ownership of voting securities, by contract or otherwise;
1.1.3 "Customer Personal Data" means any Personal Data Processed by a Contracted Processor on behalf of the Customer pursuant to or in connection with the Agreement;
1.1.4 "Contracted Processor" means SentinelOne or a SentinelOne Subprocessor;
1.1.5 "Data Protection Laws" means EU Data Protection Laws and, to the extent applicable, the data privacy laws of any other country member of the EEA;
1.1.6 "EEA" means the European Economic Area;
1.1.7 "EU Data Protection Laws" means EU Directive 95/46/EC, as transposed into domestic legislation of each Member State and as amended, replaced or superseded from time to time, including by the GDPR and laws implementing or supplementing the GDPR;
1.1.8 "GDPR" means EU General Data Protection Regulation 2016/679;
1.1.9 "Restricted Transfer" means:
188.8.131.52 a transfer of Customer Personal Data from Customer to a Contracted Processor; or
184.108.40.206 an onward transfer of Customer Personal Data from a Contracted Processor to a Contracted Processor, or between two establishments of a Contracted Processor, in each case, where such transfer would be prohibited by Data Protection Laws (or by the terms of data transfer agreements put in place to address the data transfer restrictions of Data Protection Laws) in the absence of the Standard Contractual Clauses to be established under section 11 below;
1.1.10 "Solutions" means the services and other activities to be supplied to or carried out by or on behalf of SentinelOne for Customer pursuant to the Agreement;
1.1.11 "Standard Contractual Clauses" means the contractual clauses set out in Annex 2;
1.1.12 "Subprocessor" means any person (including any third party, but excluding an employee of SentinelOne or any of its sub-contractors) appointed by or on behalf of SentinelOne to Process Personal Data on behalf of Customer in connection with SentinelOne’s provision of the Solutions under the Agreement; and
1.2 The terms, "Commission", "Controller", "Data Subject", "Member State", "Personal Data", "Personal Data Breach", "Processing" and "Supervisory Authority" shall have the same meaning as in the GDPR, and their cognate terms shall be construed accordingly.
1.3 The word "include" shall be construed to mean include without limitation, and cognate terms shall be construed accordingly.
2. Processing of Customer Personal Data
2.1 SentinelOne shall:
2.1.1 comply with all applicable Data Protection Laws in the Processing of Customer Personal Data; and
2.1.2 not Process Customer Personal Data other than for the purpose described in Annex 1 to this Addendum, unless Processing is required by Applicable Laws to which the relevant Contracted Processor is subject, in which case SentinelOne or the relevant SentinelOne Affiliate shall to the extent permitted by Applicable Laws inform the Customer of that legal requirement before the relevant Processing of that Personal Data.
2.2 Customer hereby:
2.2.1 instructs SentinelOne (and authorizes SentinelOne to instruct each Subprocessor) to:
220.127.116.11 Process Customer Personal Data; and
18.104.22.168 in particular, transfer Customer Personal Data to any country or territory, as reasonably necessary for the provision of the Solutions and consistent with the Principal Agreement; and
2.2.2 warrants and represents that it is and will at all relevant times remain duly and effectively authorised to give the instruction set out in section 2.2.1 on behalf of each relevant Customer Affiliate.
2.3 Annex 1 to this Addendum sets out certain information regarding the Contracted Processors' Processing of the Customer Personal Data as required by article 28(3) of the GDPR (and, possibly, equivalent requirements of other Data Protection Laws). Customer may make reasonable amendments to Annex 1 by written notice to SentinelOne from time to time as Customer reasonably considers necessary to meet those requirements. Nothing in Annex 1 (including as amended pursuant to this section 2.3) confers any right or imposes any obligation on any party to this Addendum.
3. SentinelOne Personnel
SentinelOne shall take reasonable steps to ensure the reliability of any employee, agent or contractor of any Contracted Processor who may have access to the Customer Personal Data, ensuring in each case that access is strictly limited to those individuals who need to know/access the relevant Customer Personal Data, as strictly necessary for the purposes of the Principal Agreement, and to comply with Applicable Laws in the context of that individual's duties to the Contracted Processor, ensuring that all such individuals are subject to confidentiality undertakings or professional or statutory obligations of confidentiality.
4.1 Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of Processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, SentinelOne shall in relation to the Customer Personal Data implement appropriate technical and organizational measures to ensure a level of security appropriate to that risk, including, as appropriate, the measures referred to in Article 32(1) of GDPR.
4.2 In assessing the appropriate level of security, SentinelOne shall take account in particular of the risks that are presented by Processing, in particular from a Personal Data Breach.
5.1 Customer authorises SentinelOne to appoint (and permit each Subprocessor appointed in accordance with this section 5 to appoint) Subprocessors in accordance with this section 5 and any restrictions in the Agreement. SentinelOne shall make available to Customer the current list of Subprocessors that are processing Customer Personal Data, attached as Annex 3.
SentinelOne shall provide Customer prior written notice of the appointment of any new Subprocessor, including details of the Processing to be undertaken by the Subprocessor. If, within thirty (30) days of receipt of that notice, Customer notifies SentinelOne in writing of any objections to the proposed appointment, and further provides commercially reasonable justifications to such objections based on valid concerns regarding such proposed Subprocessor’s business practices relating to data protection, then (i) SentinelOne shall work with Customer in good faith to address Customer’s objections regarding the new Subprocessor; and (ii) where Customer’s concerns cannot be resolved within thirty (30) days from SentinelOne's receipt of Customer's notice, notwithstanding anything in the Agreement, Customer may, by providing SentinelOne with a written notice to with immediate effect, terminate the Agreement and SentinelOne shall refund to Customer all prepaid Fees for the Solutions attributable to the Subscription Term (as outlined in the applicable Purchase Order) following the termination of these Terms.
5.2 With respect to each Subprocessor, SentinelOne shall:
5.2.1 before the Subprocessor first Processes Customer Personal Data, carry out adequate due diligence to ensure that the Subprocessor is capable of providing the level of protection for Customer Personal Data required by the Agreement;
5.2.2 ensure that the arrangement between on the one hand (a) SentinelOne, or (b) the relevant intermediate Subprocessor; and on the other hand the Subprocessor, is governed by a written contract including terms which offer at least the same level of protection for Customer Personal Data as those set out in this Addendum and meet the requirements of Article 28(3) of the GDPR;
5.2.3 if that arrangement involves a Restricted Transfer, ensure that the Standard Contractual Clauses are at all relevant times incorporated into the agreement between on the one hand (a) SentinelOne, or (b) the relevant intermediate Subprocessor; and on the other hand the Subprocessor, or before the Subprocessor first Processes Customer Personal Data procure that it enters into an agreement incorporating the Standard Contractual Clauses with the Customer. and
5.2.4 provide to Customer for review such copies of the Contracted Processors' agreements with Subprocessors (which may be redacted to remove confidential commercial information not relevant to the requirements of this Addendum) as Customer may request from time to time.
5.3 SentinelOne shall ensure that each Subprocessor performs its obligations under sections 2.1, 3, 4, 6.1, 7.2, 8 and 10.1, as they apply to Processing of Customer Personal Data carried out by that Subprocessor, as if it were party to this Addendum in place of SentinelOne.
6. Data Subject Rights
6.1 Taking into account the nature of the Processing, SentinelOne shall assist Customer by implementing appropriate technical and organizational measures, insofar as this is possible, for the fulfilment of Customers' obligations, as reasonably understood by Customer, to respond to requests to exercise Data Subject rights under the Data Protection Laws.
6.2 SentinelOne shall:
6.2.1 promptly notify Customer if any Contracted Processor receives a request from a Data Subject under any Data Protection Law with respect to Customer’s Personal Data; and
6.2.2 ensure that the Contracted Processor does not respond to that request except on the documented instructions of Customer or the relevant Customer Affiliate or as required by Applicable Laws to which the Contracted Processor is subject, in which case SentinelOne shall to the extent permitted by Applicable Laws inform Customer of that legal requirement before the Contracted Processor responds to the request.
7. Personal Data Breach
7.1 SentinelOne shall notify Customer without undue delay upon SentinelOne or any Subprocessor becoming aware of a Personal Data Breach affecting Customer Personal Data, providing Customer with sufficient information to allow Customer to meet any obligations to report or inform Data Subjects of the Personal Data Breach under the Data Protection Laws. Such notification shall include at a minimum the following information: (i) the nature of the Personal Data Breach, the categories and numbers of Data Subjects concerned, and the categories and numbers of Personal Data records concerned; (ii) the name and contact details of SentinelOne's Data Protection Officer or other relevant contact from whom more information may be obtained; (iii) the likely consequences of the Personal Data Breach; and (iv) the measures taken or proposed to be taken to address the Personal Data Breach.
7.2 SentinelOne shall cooperate with Customer and take such reasonable commercial steps as are directed by Customer to assist in the investigation, mitigation and remediation of each such Personal Data Breach.
8. Data Protection Impact Assessment and Prior Consultation
SentinelOne shall provide reasonable assistance to Customer with any data protection impact assessments, and prior consultations with Supervising Authorities or other competent data privacy authorities, which Customer reasonably considers to be required of Customer by Article 35 or 36 of the GDPR or equivalent provisions of any other Data Protection Law, in each case solely in relation to Processing of Customer Personal Data by, and taking into account the nature of the Processing and information available to, the Contracted Processors.
9. Deletion or return of Customer Personal Data
9.1 Subject to sections 9.2 and 9.3 SentinelOne shall promptly and in any event within sixty (60) days of the date of cessation of providing any Solutions involving the Processing of Customer Personal Data (the "Cessation Date"), delete and procure the deletion of all copies of those Customer Personal Data.
9.2 Each Contracted Processor may retain Customer Personal Data to the extent required by Applicable Laws and only to the extent and for such period as required by Applicable Laws and always provided that SentinelOne and each SentinelOne Affiliate shall ensure the confidentiality of all such Customer Personal Data and shall ensure that such Customer Personal Data is only Processed as necessary for the purpose(s) specified in the Applicable Laws requiring its storage and for no other purpose.
9.3 SentinelOne shall provide written certification to Customer that it has fully complied with this section 9 within ten (10) days of receiving Customer’s written request to receive such certification.
10. Audit and Records
10.1 SentinelOne shall, in accordance with EU Data Protection Laws, make available to Customer such information in SentinelOne’s possession or control as Customer may reasonably request with a view to demonstrating SentinelOne’s compliance with the obligations of data processors under EU Data Protection Law in relation to its processing of Customer Personal Data.
10.2 Customer may exercise its right of audit under EU Data Protection Laws in relation to Customer Personal Data, through SentinelOne providing:
10.2.1 an ISO 27001 certificate not older than eighteen (18) months, prepared by an independent external auditor demonstrating that SentinelOne’s technical and organizational measures are sufficient and in accordance with an accepted industry audit standard; and
10.2.2 additional information in SentinelOne’s possession or control to an EU supervisory authority when it requests or requires additional information in relation to the Processing of Customer Personal Data carried out by SentinelOne under this DPA.
11. Restricted Transfers
11.1 Subject to sections 11.2 and 11.3, Customer (as "data exporter") and each Contracted Processor, as appropriate, (as "data importer") hereby enter into the Standard Contractual Clauses in respect of any Restricted Transfer from that Customer to that Contracted Processor.
11.2 The Standard Contractual Clauses shall come into effect under section 11.1 on the later of:
11.2.1 the data exporter becoming a party to them;
11.2.2 the data importer becoming a party to them; and
11.2.3 commencement of the relevant Restricted Transfer.
11.3 Section 11.1 shall not apply to a Restricted Transfer unless its effect, together with other reasonably practicable compliance steps (which, for the avoidance of doubt, do not include obtaining consents from Data Subjects), is to allow the relevant Restricted Transfer to take place without breach of applicable Data Protection Law.
12. General Terms
12.1 Without prejudice to clauses 7 and 9 of the Standard Contractual Clauses, (i) the parties to this Addendum hereby submit to the choice of jurisdiction stipulated in the Agreement with respect to any disputes or claims howsoever arising under this Addendum, including disputes regarding its existence, validity or termination or the consequences of its nullity; and (ii) this Addendum and all non-contractual or other obligations arising out of or in connection with it are governed by the laws of the country or territory stipulated for this purpose in the Agreement.
12.2 Nothing in this Addendum reduces SentinelOne's obligations under the Agreement in relation to the protection of Personal Data or permits SentinelOne to Process (or permit the Processing of) Personal Data in a manner which is prohibited by the Agreement. In the event of any conflict or inconsistency between this Addendum and the Standard Contractual Clauses, the Standard Contractual Clauses shall prevail.
12.3 Subject to section 12.2, with regard to the subject matter of this Addendum, in the event of inconsistencies between the provisions of this Addendum and any other agreements between the parties, including the Agreement and including (except where explicitly agreed otherwise in writing, signed on behalf of the parties) agreements entered into or purported to be entered into after the date of this Addendum, the provisions of this Addendum shall prevail.
12.4 Any liability associated with failure to comply with this Addendum will be subject to the limitations of liability provisions stated in the Agreement.
12.5 Customer may, by at least 30 (thirty) calendar days written notice to SentinelOne, from time to time make any variations to the Standard Contractual Clauses entered into under section 11.1, as such variations apply to Restricted Transfers which are subject to a particular Data Protection Law, but only where such variations are required as a result of any change in, or decision of a competent authority under, that Data Protection Law, to allow those Restricted Transfers to be made (or continue to be made) without breach of that Data Protection Law.
12.6 If Customer gives notice under section 12.5, then (i) SentinelOne shall promptly cooperate (and ensure that any affected Subprocessors promptly cooperate) to ensure that equivalent variations are made to any agreement put in place under section 5.3.3; and (ii) Customer shall not unreasonably withhold or delay agreement to any consequential variations to this Addendum proposed by SentinelOne to protect the Contracted Processors against additional risks associated with the variations made under section 12.5.
12.7 If Customer gives notice under section 12.5, the parties shall promptly discuss the proposed variations and negotiate in good faith with a view to agreeing and implementing those or alternative variations designed to address the requirements identified in Customer's notice as soon as is reasonably practicable.
12.8 Customer shall require the consent or approval of Customer Affiliate to amend this Addendum pursuant to this section 12.5 or otherwise.
12.9 Should any provision of this Addendum be invalid or unenforceable, then the remainder of this Addendum shall remain valid and in force. The invalid or unenforceable provision shall be either (i) amended as necessary to ensure its validity and enforceability, while preserving the parties’ intentions as closely as possible or, if this is not possible, (ii) construed in a manner as if the invalid or unenforceable part had never been contained therein.
ANNEX 1: DETAILS OF PROCESSING OF CUSTOMER PERSONAL DATA
This Annex 1 includes certain details of the Processing of Company Personal Data as required by GDPR Article 28(3).
Subject matter and duration of the Processing of Customer Personal Data
SentinelOne will process Customer Personal Data as necessary to perform the Solutions pursuant to the Terms. The duration of the processing will be: until the earlier of (i) 60 days after expiration/termination of the Terms, or (ii) 30 days from receiving a deletion request for some or all Personal Data.
The nature and purpose of the Processing of Customer Personal Data
SentinelOne is engaged to provide the Solutions to Customer which involve the processing of Personal Data. The scope of the Solutions is set out in the Terms, and the Personal Data will be Processed by SentinelOne as necessary to deliver those Solutions and to comply with the terms of the Terms and this DPA.
The types of Customer Personal Data to be Processed
The Personal Data collected by SentinelOne comprises of the Categories of Data detailed in Appendix 1 to the Standard Contractual Clauses.
ANNEX 2: STANDARD CONTRACTUAL CLAUSES
Name, address and contact information of the data exporting organisation: As set forth in the corresponding AWS Marketplace order.
Name of the data importing organisation: SentinelOne, Inc.
Address: 444 Castro St., Suite 400, Mountain View, CA, USA 94041
each a “party”; together “the parties”,
HAVE AGREED on the following Contractual Clauses (“Clauses”) in order to adduce adequate safeguards with respect to the protection of privacy and fundamental rights and freedoms of individuals for the transfer by the data exporter to the data importer of the personal data specified in Appendix 1. Capitalized terms not defined but used herein have the meaning assigned to such terms in Addendum.
The Data Exporter has entered into the Addendum with the Data Importer. Pursuant to the terms of the Addendum, it is contemplated that services provided by the Data Importer (the “Solutions”) will involve the transfer of personal data to Data Importer. Data Importer is located in a country not ensuring an adequate level of data protection. To ensure compliance with Directive 95/46/ECand applicable EU Data Protection Laws, the controller agrees to the provision of such Solutions, including the processing of personal data incidental thereto, subject to the data importer’s execution of, and compliance with, the terms of these Clauses.
For the purposes of the Clauses:
(a) “personal data”, “special categories of data”, ”process/processing”, ”controller”, ”processor”, “data subject” and “supervisory authority” shall have the same meaning as in Directive 95/46/ECof the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data;
(b) 'the data exporter' means the controller who transfers the personal data;
(c) 'the data importer' means the processor who agrees to receive from the data exporter personal data intended for processing on his behalf after the transfer in accordance with his instructions and the terms of the Clauses and who is not subject to a third country's system ensuring adequate protection within the meaning of Article 25(1) of Directive 95/46/EC;
(d) 'the subprocessor' means any processor engaged by the data importer or by any other subprocessor of the data importer who agrees to receive from the data importer or from any other subprocessor of the data importer personal data exclusively intended for processing activities to be carried out on behalf of the data exporter after the transfer in accordance with his instructions, the terms of the Clauses and the terms of the written subcontract;
(e) 'the applicable data protection law' means the legislation protecting the fundamental rights and freedoms of individuals and, in particular, their right to privacy with respect to the processing of personal data applicable to a data controller in the Member State in which the data exporter is established;
(f) 'technical and organisational security measures' means those measures aimed at protecting personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing.
Details of the transfer
The details of the transfer and in particular the special categories of personal data where applicable are specified in Appendix 1 which forms an integral part of the Clauses.
Third-party beneficiary clause
1. The data subject can enforce against the data exporter this Clause, Clause 4(b) to (i), Clause 5(a) to (e), and (g) to (j), Clause 6(1) and (2), Clause 7, Clause 8(2), and Clauses 9 to 12 as third-party beneficiary.
2. The data subject can enforce against the data importer this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where the data exporter has factually disappeared or has ceased to exist in law unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law, as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity.
3. The data subject can enforce against the subprocessor this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity. Such third-party liability of the subprocessor shall be limited to its own processing operations under the Clauses.
4. The parties do not object to a data subject being represented by an association or other body if the data subject so expressly wishes and if permitted by national law.
Obligations of the data exporter
The data exporter agrees and warrants:
(a) that the processing, including the transfer itself, of the personal data has been and will continue to be carried out in accordance with the relevant provisions of the applicable data protection law (and, where applicable, has been notified to the relevant authorities of the Member State where the data exporter is established) and does not violate the relevant provisions of that State;
(b) that it has instructed and throughout the duration of the personal data processing services will instruct the data importer to process the personal data transferred only on the data exporter's behalf and in accordance with the applicable data protection law and the Clauses;
(c) that the data importer will provide sufficient guarantees in respect of the technical and organisational security measures specified in Appendix 2 to this contract;
(d) that after assessment of the requirements of the applicable data protection law, the security measures are appropriate to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing, and that these measures ensure a level of security appropriate to the risks presented by the processing and the nature of the data to be protected having regard to the state of the art and the cost of their implementation;
(e) that it will ensure compliance with the security measures;
(f) that, if the transfer involves special categories of data, the data subject has been informed or will be informed before, or as soon as possible after, the transfer that its data could be transmitted to a third country not providing adequate protection within the meaning of Directive 95/46/EC; (g) to forward any notification received from the data importer or any subprocessor pursuant to Clause 5(b) and Clause 8(3) to the data protection supervisory authority if the data exporter decides to continue the transfer or to lift the suspension;
(h) to make available to the data subjects upon request a copy of the Clauses, with the exception of Appendix 2, and a summary description of the security measures, as well as a copy of any contract for subprocessing services which has to be made in accordance with the Clauses, unless the Clauses or the contract contain commercial information, in which case it may remove such commercial information;
(i) that, in the event of subprocessing, the processing activity is carried out in accordance with Clause 11 by a subprocessor providing at least the same level of protection for the personal data and the rights of data subject as the data importer under the Clauses; and
(j) that it will ensure compliance with Clause 4(a) to (i).
Obligations of the data importer
The data importer agrees and warrants:
(a) to process the personal data only on behalf of the data exporter and in compliance with its instructions and the Clauses; if it cannot provide such compliance for whatever reasons, it agrees to inform promptly the data exporter of its inability to comply, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;
(b) that it has no reason to believe that the legislation applicable to it prevents it from fulfilling the instructions received from the data exporter and its obligations under the contract and that in the event of a change in this legislation which is likely to have a substantial adverse effect on the warranties and obligations provided by the Clauses, it will promptly notify the change to the data exporter as soon as it is aware, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;
(c) that it has implemented the technical and organisational security measures specified in Appendix 2 before processing the personal data transferred;
(d) that it will promptly notify the data exporter about:
(i) any legally binding request for disclosure of the personal data by a law enforcement authority unless otherwise prohibited, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement investigation,
(ii) any accidental or unauthorised access, and
(iii) any request received directly from the data subjects without responding to that request, unless it has been otherwise authorised to do so;
(e) to deal promptly and properly with all inquiries from the data exporter relating to its processing of the personal data subject to the transfer and to abide by the advice of the supervisory authority with regard to the processing of the data transferred;
(f) at the request of the data exporter to submit its data processing facilities for audit of the processing activities covered by the Clauses which shall be carried out by the data exporter or an inspection body composed of independent members and in possession of the required professional qualifications bound by a duty of confidentiality, selected by the data exporter, where applicable, in agreement with the supervisory authority;
(g) to make available to the data subject upon request a copy of the Clauses, or any existing contract for subprocessing, unless the Clauses or contract contain commercial information, in which case it may remove such commercial information, with the exception of Appendix 2 which shall be replaced by a summary description of the security measures in those cases where the data subject is unable to obtain a copy from the data exporter;
(h) that, in the event of subprocessing, it has previously informed the data exporter and obtained its prior written consent;
(i) that the processing services by the subprocessor will be carried out in accordance with Clause 11;
(j) to send promptly a copy of any subprocessor agreement it concludes under the Clauses to the data exporter.
1. The parties agree that any data subject, who has suffered damage as a result of any breach of the obligations referred to in Clause 3 or in Clause 11 by any party or subprocessor is entitled to receive compensation from the data exporter for the damage suffered.
2. If a data subject is not able to bring a claim for compensation in accordance with paragraph 1 against the data exporter, arising out of a breach by the data importer or his subprocessor of any of their obligations referred to in Clause 3 or in Clause 11, because the data exporter has factually disappeared or ceased to exist in law or has become insolvent, the data importer agrees that the data subject may issue a claim against the data importer as if it were the data exporter, unless any successor entity has assumed the entire legal obligations of the data exporter by contract of by operation of law, in which case the data subject can enforce its rights against such entity.
The data importer may not rely on a breach by a subprocessor of its obligations in order to avoid its own liabilities.
3. If a data subject is not able to bring a claim against the data exporter or the data importer referred to in paragraphs 1 and 2, arising out of a breach by the subprocessor of any of their obligations referred to in Clause 3 or in Clause 11 because both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, the subprocessor agrees that the data subject may issue a claim against the data subprocessor with regard to its own processing operations under the Clauses as if it were the data exporter or the data importer, unless any successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of law, in which case the data subject can enforce its rights against such entity. The liability of the subprocessor shall be limited to its own processing operations under the Clauses.
Mediation and jurisdiction
1. The data importer agrees that if the data subject invokes against it third-party beneficiary rights and/or claims compensation for damages under the Clauses, the data importer will accept the decision of the data subject:
(a) to refer the dispute to mediation, by an independent person or, where applicable, by the supervisory authority;
(b) to refer the dispute to the courts in the Member State in which the data exporter is established.
2. The parties agree that the choice made by the data subject will not prejudice its substantive or procedural rights to seek remedies in accordance with other provisions of national or international law.
Cooperation with supervisory authorities
1. The data exporter agrees to deposit a copy of this contract with the supervisory authority if it so requests or if such deposit is required under the applicable data protection law.
2. The parties agree that the supervisory authority has the right to conduct an audit of the data importer, and of any subprocessor, which has the same scope and is subject to the same conditions as would apply to an audit of the data exporter under the applicable data protection law.
3. The data importer shall promptly inform the data exporter about the existence of legislation applicable to it or any subprocessor preventing the conduct of an audit of the data importer, or any subprocessor, pursuant to paragraph 2. In such a case the data exporter shall be entitled to take the measures foreseen in Clause 5 (b).
The Clauses shall be governed by the law of the Member State in which the data exporter is established.
Variation of the contract
The parties undertake not to vary or modify the Clauses. This does not preclude the parties from adding clauses on business related issues where required as long as they do not contradict the Clause.
1. The data importer shall not subcontract any of its processing operations performed on behalf of the data exporter under the Clauses without the prior written consent of the data exporter. Where the data importer subcontracts its obligations under the Clauses, with the consent of the data exporter, it shall do so only by way of a written agreement with the subprocessor which imposes the same obligations on the subprocessor as are imposed on the data importer under the Clauses. Where the subprocessor fails to fulfil its data protection obligations under such written agreement the data importer shall remain fully liable to the data exporter for the performance of the subprocessor's obligations under such agreement.
2. The prior written contract between the data importer and the subprocessor shall also provide for a third-party beneficiary clause as laid down in Clause 3 for cases where the data subject is not able to bring the claim for compensation referred to in paragraph 1 of Clause 6 against the data exporter or the data importer because they have factually disappeared or have ceased to exist in law or have become insolvent and no successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of law. Such third-party liability of the subprocessor shall be limited to its own processing operations under the Clauses.
3. The provisions relating to data protection aspects for subprocessing of the contract referred to in paragraph 1 shall be governed by the law of the Member State in which the data exporter is established.
4. The data exporter shall keep a list of subprocessing agreements concluded under the Clauses and notified by the data importer pursuant to Clause 5 (j), which shall be updated at least once a year. The list shall be available to the data exporter's data protection supervisory authority.
Obligation after the termination of personal data processing services
1. The parties agree that on the termination of the provision of data processing services, the data importer and the subprocessor shall, at the choice of the data exporter, return all the personal data transferred and the copies thereof to the data exporter or shall destroy all the personal data and certify to the data exporter that it has done so, unless legislation imposed upon the data importer prevents it from returning or destroying all or part of the personal data transferred. In that case, the data importer warrants that it will guarantee the confidentiality of the personal data transferred and will not actively process the personal data transferred anymore.
2. The data importer and the subprocessor warrant that upon request of the data exporter and/or of the supervisory authority, it will submit its data processing facilities for an audit of the measures referred to in paragraph 1.
Appendix 1 to the Standard Contractual Clauses
This Appendix forms part of the Clauses and must be completed and signed by the parties
The Member States may complete or specify, according to their national procedures, any additional necessary information to be contained in this Appendix.
The data exporter is a company serving and/or employing data subjects residing in the European Economic Area, and collecting their Personal Data in connection with such service and/or employment.
The data importer is a malware detection and protection software and service provider, providing its services to data exporter, and in connection therewith collecting Personal Data upon the instruction of the data exporter in accordance with the terms of the Agreement.
All data exporter’s employees, agents, advisors, subcontractors or contact persons of Customer’s channel, partners, customers, prospects, business partners and vendors, and any other users of Customer’s Endpoints in which the Solutions are installed, or other authorized users of the Solutions.
Categories of data
• The personal data transferred concern the following categories of data
• Customer company details; titles, emails, phone numbers, and names of Customer representatives; billing information; business information; and other Data or information that Customer decides to provide to SentinelOne by or through the Solutions or any other means or mechanisms.
• User and Endpoint data: agent ID, Endpoint name, customer active directory user ID, user name, installed applications - installation time, size, publisher and version, SMTP user name, configuration data related to active directory integration.
• File full path: will only include personal data if file name as named by Customer includes Data.
• In cases of suspected threats, the SentinelOne agent collects for each process (file metadata, hash, file type, certificate, command line arguments, network access metadata (IP address, protocol), registry (created keys, deleted keys, modified key names).
• Network data (internal network IP address, public IP address (if running cloud-based Management Console).
• Management Console Settings received from Management Console (admin user names, emails and phone numbers, endpoint name and user ID, policies names and policies creator name).
• Threat information (file path, agent IDs, SMS messages content (which may include user names, IP addresses, file names).
• Live network monitoring (URLs, URL headers, time stamps).
• Where Customer triggers SentinelOne’s File Fetching feature: any Data contained in files fetched by Customer’s admins.
Special categories of data (if appropriate)
The personal data transferred concern the following special categories of data:
The personal data transferred will be subject to the following basic processing activities:
The objective of the processing of Customer Personal Data by SentinelOne is to provide the Services, pursuant to the Agreement.
Appendix 2 to the Standard Contractual Clauses
This Appendix forms part of the Clauses and must be completed and signed by the parties.
Description of the technical and organisational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c):
Data importer will maintain administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Personal Data uploaded to the Solutions, as described in the SentinelOne Information Security Disclosure which may be provided to data exporter under an NDA.
ANNEX 3: CURRENT LIST OF SUBPROCESSORS
|Name of Sub-processor:||Purpose|
|Amazon Web Services, Inc.||Hosting of Customer Data|
|Zendesk Inc.||Services for customer support|
|ShareFile LLC||Transferring large files during support session|