Solutions Addendum: Prompt Security

SOLUTIONS ADDENDUM: PROMPT SECURITY

This Prompt Security Solutions Addendum (“Prompt Terms”) is between SentinelOne, Inc. (“SentinelOne”) and the customer (“Customer”) who has an active governing agreement (“Agreement”) in place with SentinelOne and who has purchased a subscription to the Prompt Products (as defined below). Capitalized terms defined in these Prompt Terms shall apply to these Prompt Terms and any terms not defined in these Prompt Terms shall have their meaning as defined in the Agreement.

1. DEFINITIONS.
   1.1. “Documentation” means any technical documentation provided or made available to Customer in connection with the operation of the Prompt Products.
   1.2. “Prompt Products” means the SentinelOne’s products and services identified as a Prompt product in a Quote.
   1.3. “Test Environment” means an isolated environment provided by SentinelOne to test the Solution(s) on.

 

2. LICENSE.
   2.1. Scope of Agreement. These Prompt Terms govern Customer’s purchase of a subscription to the Prompt Products. Customer agrees to accept all Enhancements necessary for the proper function of the Prompt Products as released by SentinelOne from time to time and further agrees that SentinelOne shall not be responsible for the proper performance of the Prompt Products or security issues encountered with the Prompt Products related to Customer’s failure to accept Enhancements in a timely manner.
   2.2. Related Services and Products. As an active Customer subscribing to the Prompt Products under these Prompt Terms, during the Subscription Term, or during an Evaluation Period, Customer may receive and/or subscribe to Prompt Products offerings as detailed in a relevant Purchase Order. Customer’s subscription to Prompt Products offerings is subject in each case to applicable terms and conditions of these Prompt Terms as well as the specific terms for each Prompt Products detailed here: https://www.sentinelone.com/legal/.
   2.3. Documentation. All use of the Prompt Products shall be in accordance with the then-current Documentation.
   2.4 License Grant.
   2.4.1. Prompt Products License. Subject to Customer’s compliance with the terms and conditions of these Prompt Terms, SentinelOne hereby grants Customer a worldwide, non-transferable, non-exclusive license during the Subscription Term or any Evaluation Period to access, use, execute, install (as provided for by the applicable Purchase Order), store, and display the Prompt Products (including Enhancements) solely in support of Customer’s (and Customer’s Affiliate(s)) internal business operations, in accordance with the Documentation describing the permissible use of the Prompt Products (“License”). The License granted herein is limited as set forth in a valid Purchase Order. Customer agrees that in providing the Solution, SentinelOne reserves the right, but does not have the obligation, to monitor and access the Solutions to remediate suspected illegal activity and to prevent harm. SentinelOne will make the Solution’s downloadable software available to Customer via download from the Site or other means determined by SentinelOne. Customer shall be solely responsible for providing all equipment, systems, assets, access, and ancillary goods and services needed to access and use the Service, for ensuring their compatibility with the Service.

 

3. LICENSE RESTRICTIONS. Except as expressly authorized by these Prompt Terms, Customer shall not do any of the following: (i) modify, disclose, alter, translate, or create derivative works of the Prompt Products (or any components thereof) or any accompanying Documentation; (ii) license, sublicense, resell, distribute, lease, rent, lend, transfer, assign, or otherwise dispose of the Prompt Products (or any components thereof) or any Documentation; (iii) use the Prompt Products other than as permitted under these Prompt Terms, as directly related to Customer’s internal business operations and in conformity with the Documentation, and not otherwise use the Prompt Products for any other commercial or business use, including without limitation by offering any portion of the Prompt Products as benefits or services to third parties; (iv) use the Prompt Products or upload Customer Data in violation of any laws or regulations, including without limitation to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or material in violation of third-party privacy rights; (v) use the Prompt Products to store, transmit, or test for any viruses, software routines, Trojan horse, spyware, or similar malicious item intended (or that has the potential) to damage or disrupt the Service, or other code designed to permit unauthorized access, disable, erase, or otherwise harm software, hardware, or data, or to perform any other harmful actions; (vi) probe, scan, or test the efficacy or vulnerability of the Prompt Products, or take any action in an effort to circumvent or undermine the Prompt Products, except for the legitimate testing of the Prompt Products in coordination with SentinelOne, in connection with considering a subscription to the Prompt Products as licensed herein; (vii) attempt to or actually disassemble, decompile, or reverse engineer, copy, frame, or mirror any part or content of the Prompt Products, or otherwise derive any of the Prompt Products’ source code; (viii) access, test, and/or use the Prompt Products in any way to build a competitive product or service, or copy any features or functions of the Prompt Products; (ix) interfere with or disrupt the integrity or performance of the Prompt Products; (x) attempt to gain unauthorized access to the Prompt Products or their related systems or networks or fail to maintain commercially reasonable technical and organizational measures to secure its login information (xi) disclose to any third party or publish in any media any performance information or analysis relating to the Prompt Products; (xii) fail to maintain all copyright, trademark, and proprietary notices on the Prompt Products and any permitted copy thereof; (xiii) upload, manage, or process any Special Information in the Prompt Products; (xiv) take any action that imposes or may impose (as determined in SentinelOne’s reasonable discretion) an unreasonable or disproportionately large load on the servers, network, bandwidth, or other cloud infrastructure which operate or support the Prompt Products, or otherwise systematically abuse or disrupt the integrity of such servers, network, bandwidth, or infrastructure. (xv) cause or permit any Prompt Products user or third party to do any of the foregoing.

 

4. SUPPORT SERVICES AND PROFESSIONAL SERVICES.
   4.1. SentinelOne shall provide support and maintenance services in accordance with SentinelOne’s then current Prompt Support terms attached as Exhibit A ("Prompt Support"). The support and maintenance services may be performed by SentinelOne and/or SentinelOne's certified third party providers. SentinelOne shall be responsible for such service providers' performance of the support and maintenance services. The term Subscription shall include the services provided under the Prompt Support.
   4.2. In the event Customer wishes to receive any additional services from SentinelOne which are not included in the Prompt Support, such as installation, deployment, configuration, customization, integration, training, or other professional services ("Professional Services") Customer shall request same from SentinelOne in writing, and, subject to SentinelOne's agreement in its sole discretion, such Professional Services shall be set out in sequential Statements of Work to this Agreement, as shall be negotiated and executed by both Parties (each, a "SOW"). Professional Services shall be charged in accordance with the fees and payment terms specified within the applicable SOW. Each SOW is hereby deemed incorporated into this Agreement by reference. To the extent of any conflict between the main body of this Agreement and a respective SOW, the former shall prevail, unless and to the extent that the SOW expressly states otherwise.

 

5. THIRD PARTY COMPONENTS.
   5.1. Third parties. The Prompt Products may use or include third party components, such as Descope, or other components which may also include open source software, files, libraries or components that may be distributed to Customer as part of the Prompt Products and are subject to third party licenses or open source license terms. If there is a conflict between any third party license and the terms of this Agreement, then the third party license terms shall prevail but solely in connection with the related third party software. SentinelOne makes no warranty or indemnity hereunder with respect to any third party software.

 

6. SUPPORT.
   6.1. Support for Prompt Products. Support for Prompt Products is as indicated in the attached exhibit Prompt Security Support Exhibit A.

EXHIBIT A PROMPT SUPPORT

1. TECHNICAL SUPPORT. During Business Hours (as specified below), SentinelOne’s helpdesk personnel shall receive Customer email or web support requests in connection with a Malfunction in the Services (each, a "Support Request"). A Malfunction means any verifiable and reproducible failure of the Services to materially perform the functions described in the Documentation. Once SentinelOne has determined that the Support Request is covered by the Support Services, SentinelOne will use commercially reasonable efforts to respond to such Support Requests based on the severity levels (as determined by SentinelOne) set out in the table below. SentinelOne will use commercially reasonable efforts to resolve or provide a workaround for the Fault.
   
    

   SUPPORT REQUEST RESPONSE TIMES
   SEVERITY L1:	The Fault (a) causes a significant loss of utility of the Services and Customer’s production environment is critically affected; or (b) prevents the Services from being installed or operated when properly configured.	First level response within 2 Business Hours.
   SEVERITY L2:	The Fault (a) causes the Services to operate improperly in a manner which impacts the normal course of business for Customer; or (b) produces results materially different from those described in the Documentation but does not rise to the level of a Severity L1.	First level response within 2 Business Hours.
   SEVERITY L3:	The Fault (a) causes a function not to execute as described in the Documentation without a significant loss of utility or intended functionality; or (b) disables one or more nonessential functions.	First level response within 4 Business Hours.
   SEVERITY L4:	All other issues, including general usage questions and cosmetic issues.	First level response on the next Business Day.

    

   BUSINESS HOURS/BUSINESS DAYS
   Sunday to Friday	8am – 8pm (Israel Time)

    
   In order for SentinelOne to meet the above Support Request Response Times, Customer must provide SentinelOne with all information, documentation, assistance and access as SentinelOne might reasonably require, including, without limitation: setup information, application knowledge, listing of any output, detailed steps required to enable SentinelOne to replicate the problem, exact wording of Fault messages, and any other data that SentinelOne may reasonably request in order to reproduce operating conditions similar to those present when the Fault occurred.

 

2. EMAIL / WEB ACCESS. Support Requests to SentinelOne may be submitted to:
   (i) EMAIL: [email protected]
   (ii) Our shared slack channel (if applicable)

 

3. EXCLUSIONS. The technical support described above with regards to on prem elements of the Services will only be provided with respect to the then-current release of the Services and one previous release, and all technical support shall exclude Faults resulting from:
   3.1. any modifications of the Services that have not been approved by SentinelOne in writing;
   3.2. Customer’s failure to implement in a timely manner any Update made available by SentinelOne;
   3.3. Customer’s instructions, or installation or set up adjustments;
   3.4. use of the Services other than as permitted in the Agreement;
   3.5. any fault in any equipment or programs used in conjunction with the Services, or other causes beyond the control of SentinelOne; and/or
   3.6. Customer’s negligence or willful misconduct.

 

4. CUSTOMER RESPONSIBILITIES. SentinelOne’s obligations under this Support Policy are subject to the following:
   4.1. Customer agrees to receive from SentinelOne communications via e-mail, telephone, and other formats;
   4.2. Customer’s technical support contact shall cooperate with SentinelOne at all times during the provision of technical support and maintenance services under this Support Policy; and
   4.3.Customer shall report to SentinelOne all problems with the Services and shall implement any corrective procedures provided by SentinelOne reasonably promptly after receipt.