CVE-2026-60920: Oracle Customer Care Auth Bypass Flaw

CVE-2026-60920 Overview

CVE-2026-60920 is a high-severity vulnerability in the Oracle Customer Care product of Oracle E-Business Suite, specifically in the Internal Operations component. The flaw affects supported versions 12.2.3 through 12.2.15. A low-privileged attacker with network access over HTTP can exploit the weakness without user interaction. Successful exploitation results in full takeover of Oracle Customer Care, impacting confidentiality, integrity, and availability.

Critical Impact
An authenticated attacker with minimal privileges can compromise Oracle Customer Care over the network and gain complete control of the affected application.

Affected Products

Oracle E-Business Suite — Oracle Customer Care 12.2.3
Oracle E-Business Suite — Oracle Customer Care versions 12.2.4 through 12.2.14
Oracle E-Business Suite — Oracle Customer Care 12.2.15

Discovery Timeline

2026-07-21 - CVE CVE-2026-60920 published to NVD
2026-07-21 - Last updated in NVD database
July 2026 - Addressed in the Oracle Security Alert July 2026

Technical Details for CVE-2026-60920

Vulnerability Analysis

The vulnerability resides in the Internal Operations component of Oracle Customer Care, part of the Oracle E-Business Suite. An attacker only needs low-level privileges and network reachability to the HTTP interface of the target instance. Exploitation requires no user interaction and leverages standard HTTP requests, making the attack path straightforward for anyone with valid low-privilege credentials.

Successful exploitation permits full takeover of Oracle Customer Care. The attacker obtains the ability to read, modify, or destroy data managed by the application and to disrupt its availability. Because Oracle Customer Care handles customer-facing operational data, compromise can cascade into downstream E-Business Suite modules that rely on the same shared data model.

The EPSS score is 0.479% with a percentile of 38.553 as of 2026-07-23, indicating limited but non-trivial exploitation likelihood in the near term.

Root Cause

Oracle has not published detailed root-cause information for CVE-2026-60920. The vulnerability is documented only in the Oracle Security Alert July 2026. The attack profile — network-based, low complexity, low privileges required, with full confidentiality, integrity, and availability impact — is consistent with an authenticated flaw that allows privilege escalation or unauthorized functional access within the Internal Operations component.

Attack Vector

The attack vector is network-based over HTTP against the Oracle E-Business Suite front-end. An authenticated low-privileged user issues crafted HTTP requests to endpoints exposed by the Internal Operations component of Oracle Customer Care. No user interaction is required, and the scope remains unchanged. Public proof-of-concept code is not available at the time of publication.

See the Oracle Security Alert July 2026 for vendor-specific technical details.

Detection Methods for CVE-2026-60920

Indicators of Compromise

Unexpected HTTP requests from low-privileged E-Business Suite user accounts to Oracle Customer Care Internal Operations endpoints.
Anomalous privilege changes or new administrative sessions within Oracle Customer Care audit logs.
Unusual data exports, configuration changes, or job submissions originating from non-administrative accounts.

Detection Strategies

Review Oracle E-Business Suite application and middleware logs for HTTP requests targeting Internal Operations URLs paired with low-privileged user sessions.
Correlate authentication events with subsequent high-impact operations such as user role modifications or data-layer changes.
Baseline normal Customer Care traffic patterns and alert on deviations, especially from service accounts and shared users.

Monitoring Recommendations

Enable and centralize Oracle E-Business Suite audit logging, including FND (Foundation) sign-on audit and page-access tracking.
Forward web-tier and database audit records to a SIEM for retention and correlation.
Monitor for outbound connections from the E-Business Suite application tier that deviate from documented integration patterns.

How to Mitigate CVE-2026-60920

Immediate Actions Required

Apply the July 2026 Oracle Critical Patch Update for Oracle E-Business Suite versions 12.2.3 through 12.2.15 as soon as possible.
Inventory all Oracle Customer Care deployments and confirm patch status against the vendor advisory.
Restrict network access to the E-Business Suite HTTP endpoints to trusted networks and authenticated users only.

Patch Information

Oracle addressed CVE-2026-60920 in the Oracle Security Alert July 2026. Administrators should follow Oracle's Critical Patch Update guidance for Oracle E-Business Suite 12.2 and validate the patch on non-production environments before rolling out to production.

Workarounds

Enforce least privilege by auditing and reducing accounts with access to Oracle Customer Care Internal Operations functionality.
Place the E-Business Suite front end behind a web application firewall (WAF) and restrict access by source IP where feasible.
Rotate credentials for accounts that had recent access to Oracle Customer Care and enable multi-factor authentication on the identity provider fronting E-Business Suite.