CVE-2024-9410 Overview
CVE-2024-9410 affects Ada.cx, an artificial intelligence customer service automation platform. The vulnerability stems from a misconfigured Sentry error-tracking integration that permits blind Server-Side Request Forgery (SSRF) through a data scraping endpoint. Attackers can coerce the Ada platform into issuing outbound HTTP requests to arbitrary destinations without authentication. The flaw is classified under CWE-918: Server-Side Request Forgery.
Critical Impact
Unauthenticated attackers can direct Ada's backend to reach internal network resources, cloud metadata endpoints, or external systems, potentially exposing internal services or enabling further reconnaissance.
Affected Products
- Ada.cx customer service automation platform
- Ada Sentry error-tracking configuration
- Ada data scraping endpoint
Discovery Timeline
- 2024-10-04 - CVE-2024-9410 published to the National Vulnerability Database
- 2026-06-17 - Last updated in NVD database
Technical Details for CVE-2024-9410
Vulnerability Analysis
The vulnerability resides in Ada.cx's data scraping functionality combined with the Sentry error-tracking integration. Ada exposes an endpoint that accepts a URL parameter for content ingestion. The application fetches the supplied URL server-side without adequate destination validation. Because the response body is not returned to the caller, exploitation is blind, and confirmation must come through out-of-band channels or error telemetry.
Sentry's configuration compounded the issue by capturing and exposing request-related telemetry that leaked details useful for confirming successful SSRF requests. Attackers can enumerate internal hostnames, IP ranges, and cloud metadata services by observing timing or error differentials.
Root Cause
The root cause is missing allow-list validation on user-supplied URLs passed to the scraping endpoint. The endpoint does not enforce restrictions against private address ranges (RFC 1918), loopback interfaces, link-local addresses (169.254.0.0/16), or cloud metadata IPs such as 169.254.169.254. Combined with a permissive Sentry configuration that surfaced backend telemetry, the design allowed adversaries to weaponize the fetch primitive.
Attack Vector
An unauthenticated remote attacker sends a crafted request to the data scraping endpoint containing a target URL. Ada's backend performs the outbound HTTP request on the attacker's behalf. Attackers use this primitive to probe internal infrastructure, cloud instance metadata services (IMDS), and non-public administrative interfaces. See the Tenable Security Research Report for technical details on the exploitation flow.
Detection Methods for CVE-2024-9410
Indicators of Compromise
- Outbound HTTP requests from Ada backend infrastructure to internal IP ranges or 169.254.169.254
- Anomalous spikes in scraping endpoint requests originating from a small set of source addresses
- Sentry telemetry containing requests to unexpected internal hostnames or private network destinations
Detection Strategies
- Inspect web application firewall (WAF) logs for scraping endpoint requests carrying URLs pointing at RFC 1918 space, loopback, or cloud metadata endpoints
- Correlate Sentry events with egress network flows to identify blind SSRF confirmation patterns
- Baseline normal scraping destinations and alert on deviations to non-public hosts
Monitoring Recommendations
- Route Ada egress traffic through a monitored proxy that logs destination hostnames and response codes
- Ingest Sentry and application logs into a centralized analytics platform for cross-source correlation
- Alert on any backend request to cloud instance metadata service addresses
How to Mitigate CVE-2024-9410
Immediate Actions Required
- Contact Ada.cx to confirm the Sentry configuration and scraping endpoint have been remediated in your tenant
- Restrict egress from Ada infrastructure to a documented allow-list of external destinations
- Block backend access to cloud metadata services using IMDSv2 enforcement on AWS or equivalent controls on Azure and GCP
- Review Sentry telemetry retention and access controls to limit exposure of internal request metadata
Patch Information
No vendor advisory URL is published in the CVE record. Refer to the Tenable Security Research Report for disclosure details and coordinate directly with Ada.cx support to confirm the fix status of the Sentry configuration and scraping endpoint in your deployment.
Workarounds
- Enforce network-layer egress filtering that denies backend requests to private address ranges and metadata endpoints
- Deploy an outbound proxy that validates destination URLs against an allow-list before forwarding
- Disable or restrict the data scraping endpoint if it is not required for your workflow
# Example iptables rules to block metadata and RFC1918 egress from a scraping worker
iptables -A OUTPUT -d 169.254.169.254 -j DROP
iptables -A OUTPUT -d 10.0.0.0/8 -j DROP
iptables -A OUTPUT -d 172.16.0.0/12 -j DROP
iptables -A OUTPUT -d 192.168.0.0/16 -j DROP
Disclaimer: This content was generated using AI. While we strive for accuracy, please verify critical information with official sources.
