SOLUTIONS ADDENDUM: PROMPT SECURITY
This Prompt Security Solutions Addendum (“Prompt Terms”) is between SentinelOne, Inc. (“SentinelOne”) and the customer (“Customer”) who has an active governing agreement (“Agreement”) in place with SentinelOne and who has purchased a subscription to the Prompt Products (as defined below). Capitalized terms defined in these Prompt Terms shall apply to these Prompt Terms and any terms not defined in these Prompt Terms shall have their meaning as defined in the Agreement.
- DEFINITIONS.
1.1. “Documentation” means any technical documentation provided or made available to Customer in connection with the operation of the Prompt Products.1.2. “Prompt Products” means the SentinelOne’s products and services identified as a Prompt product in a Quote.
1.3. “Test Environment” means an isolated environment provided by SentinelOne to test the Solution(s) on.
- LICENSE.
2.1. Scope of Agreement. These Prompt Terms govern Customer’s purchase of a subscription to the Prompt Products. Customer agrees to accept all Enhancements necessary for the proper function of the Prompt Products as released by SentinelOne from time to time and further agrees that SentinelOne shall not be responsible for the proper performance of the Prompt Products or security issues encountered with the Prompt Products related to Customer’s failure to accept Enhancements in a timely manner.2.2. Related Services and Products. As an active Customer subscribing to the Prompt Products under these Prompt Terms, during the Subscription Term, or during an Evaluation Period, Customer may receive and/or subscribe to Prompt Products offerings as detailed in a relevant Purchase Order. Customer’s subscription to Prompt Products offerings is subject in each case to applicable terms and conditions of these Prompt Terms as well as the specific terms for each Prompt Products detailed here: https://www.sentinelone.com/legal/.
2.3. Documentation. All use of the Prompt Products shall be in accordance with the then-current Documentation.
2.4 License Grant.
2.4.1. Prompt Products License. Subject to Customer’s compliance with the terms and conditions of these Prompt Terms, SentinelOne hereby grants Customer a worldwide, non-transferable, non-exclusive license during the Subscription Term or any Evaluation Period to access, use, execute, install (as provided for by the applicable Purchase Order), store, and display the Prompt Products (including Enhancements) solely in support of Customer’s (and Customer’s Affiliate(s)) internal business operations, in accordance with the Documentation describing the permissible use of the Prompt Products (“License”). The License granted herein is limited as set forth in a valid Purchase Order. Customer agrees that in providing the Solution, SentinelOne reserves the right, but does not have the obligation, to monitor and access the Solutions to remediate suspected illegal activity and to prevent harm. SentinelOne will make the Solution’s downloadable software available to Customer via download from the Site or other means determined by SentinelOne. Customer shall be solely responsible for providing all equipment, systems, assets, access, and ancillary goods and services needed to access and use the Service, for ensuring their compatibility with the Service. - LICENSE RESTRICTIONS. Except as expressly authorized by these Prompt Terms, Customer shall not do any of the following: (i) modify, disclose, alter, translate, or create derivative works of the Prompt Products (or any components thereof) or any accompanying Documentation; (ii) license, sublicense, resell, distribute, lease, rent, lend, transfer, assign, or otherwise dispose of the Prompt Products (or any components thereof) or any Documentation; (iii) use the Prompt Products other than as permitted under these Prompt Terms, as directly related to Customer’s internal business operations and in conformity with the Documentation, and not otherwise use the Prompt Products for any other commercial or business use, including without limitation by offering any portion of the Prompt Products as benefits or services to third parties; (iv) use the Prompt Products or upload Customer Data in violation of any laws or regulations, including without limitation to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or material in violation of third-party privacy rights; (v) use the Prompt Products to store, transmit, or test for any viruses, software routines, Trojan horse, spyware, or similar malicious item intended (or that has the potential) to damage or disrupt the Service, or other code designed to permit unauthorized access, disable, erase, or otherwise harm software, hardware, or data, or to perform any other harmful actions; (vi) probe, scan, or test the efficacy or vulnerability of the Prompt Products, or take any action in an effort to circumvent or undermine the Prompt Products, except for the legitimate testing of the Prompt Products in coordination with SentinelOne, in connection with considering a subscription to the Prompt Products as licensed herein; (vii) attempt to or actually disassemble, decompile, or reverse engineer, copy, frame, or mirror any part or content of the Prompt Products, or otherwise derive any of the Prompt Products’ source code; (viii) access, test, and/or use the Prompt Products in any way to build a competitive product or service, or copy any features or functions of the Prompt Products; (ix) interfere with or disrupt the integrity or performance of the Prompt Products; (x) attempt to gain unauthorized access to the Prompt Products or their related systems or networks or fail to maintain commercially reasonable technical and organizational measures to secure its login information (xi) disclose to any third party or publish in any media any performance information or analysis relating to the Prompt Products; (xii) fail to maintain all copyright, trademark, and proprietary notices on the Prompt Products and any permitted copy thereof; (xiii) upload, manage, or process any Special Information in the Prompt Products; (xiv) take any action that imposes or may impose (as determined in SentinelOne’s reasonable discretion) an unreasonable or disproportionately large load on the servers, network, bandwidth, or other cloud infrastructure which operate or support the Prompt Products, or otherwise systematically abuse or disrupt the integrity of such servers, network, bandwidth, or infrastructure. (xv) cause or permit any Prompt Products user or third party to do any of the foregoing.
- SUPPORT SERVICES AND PROFESSIONAL SERVICES.
4.1. SentinelOne shall provide support and maintenance services in accordance with SentinelOne’s then current Prompt Support terms attached as Exhibit A (“Prompt Support“). The support and maintenance services may be performed by SentinelOne and/or SentinelOne’s certified third party providers. SentinelOne shall be responsible for such service providers’ performance of the support and maintenance services. The term Subscription shall include the services provided under the Prompt Support.4.2. In the event Customer wishes to receive any additional services from SentinelOne which are not included in the Prompt Support, such as installation, deployment, configuration, customization, integration, training, or other professional services (“Professional Services“) Customer shall request same from SentinelOne in writing, and, subject to SentinelOne’s agreement in its sole discretion, such Professional Services shall be set out in sequential Statements of Work to this Agreement, as shall be negotiated and executed by both Parties (each, a “SOW“). Professional Services shall be charged in accordance with the fees and payment terms specified within the applicable SOW. Each SOW is hereby deemed incorporated into this Agreement by reference. To the extent of any conflict between the main body of this Agreement and a respective SOW, the former shall prevail, unless and to the extent that the SOW expressly states otherwise.